Resident Portal

PET POLICY:

Pets (including mammals, reptiles, birds, fish, and insects) are allowed only if we have so authorized in writing. The number of pets allowed at each property may vary. Apartments NW will not allow more than 2 pets. Some properties may not allow any pets, other than as required by law.

• Animals on a lease require a $500 pet deposit for 1st animal, $250 deposit for any subsequent animal.
• Due to Insurance reasons, there are breed restrictions. Please inquire for details.
• For tenants with dogs, in addition to the fee, rent is increased per month by:
• Dogs $25/dog
• For tenants with cats, in addition to the fee, rent is increased per month by $25/cat

These pet fees are due on the first of the month, along with monthly rent. Failure to pay pet fees, just like regular rent, is considered a default and could result in Tenant having to remove the pet(s) from the Premises. In addition, payments of these fees in no way relieve the Tenant of the responsibility for any damages caused by pets. These fees are not a deposit and will not be applied to any charges due for damage that may occur.

Tenant must remove illegal animal within 24 hours of receiving notice from any Apartments NW property, or Tenant will be considered in default of the Lease Contract. Apartments NW will authorize a service animal for a disabled person. We require a written statement from a qualified professional, verifying the need for the service animal.

If Tenant or any guest occupant violates the animal policy (with or without Tenant's knowledge), Tenant will be subject to charges, damages, eviction, and other remedies provided in the Lease Contract. If a pet has been in the apartment at any time during the term of occupancy (with or without consent), Apartments NW may charge you for de-fleaing, deodorizing, and shampooing/professional cleaning. If any pet/odor/stains remain, Tenant is responsible for pet damaged items, including carpets and sub-floors, walls, windows, cabinets and doors.

Pets are only allowed outside of the property if accompanied by Tenant. Pet must always be on a leash and is not permitted to be tied/chained outside. Promptly remove any pet waste from areas including all living areas, garages, storage areas, yards, porches, patios, courtyards and decks.

Tenant must keep the pet from causing any annoyance or discomfort to others and to immediately remedy any complaints concerning the pet. If landlord receives 2 noise or other complaints, additional action will be taken.

Cats/Dogs must be spayed/neutered, and cats must be litter box trained. Cats/Dogs must be up to date on all required vaccines. 

Tenant must never leave pets locked in any rooms, including basements and garages.

The pet fee is for the full duration of the lease. If at renewal Tenant no longer has the pet, an inspection will be done and charges will be removed at the beginning of the new term.

MAINTENANCE POLICY:

 APARTMENTS NW ON CALL MAINTENANCE GUIDELINES

To provide quality service to you, APARTMENTS NW has an after-hours line to respond to maintenance emergencies.



The following numbers are listed per city of location:

Vancouver: 

Forest Glen & Cedar Ridge (360)790-6125

Norwood Villa & Evergreen Pointe (360)600-6116

Salem:

Falcon View & Mill Creek Terrace  (971)420-5881

Logan Place, Cedar Crest & Upland Terrace (347)815-5784

McMinnville: 

Tall Oaks (971)420-5013

Please listen to the entire message and follow the prompt

This service is to be used for a maintenance concern that CANNOT WAIT until the next BUSINESS day.

The following list is not all inclusive, but these are generally the situations in which an on-call technician will respond to an after-hours emergency maintenance issue.

• A fire (after calling 911)
• No heat or hot water
• An electrical outage (after checking the breaker box and calling the utility company)
• A plumbing leak that cannot be controlled
• No running water or a water line break
• A clogged toilet if it is the only one in the apartment and cannot be fixed by using a plunger. (**Please note, a chargeback may apply**)
  
  

If you have a work order request, this can be submitted online via your tenant portal. Light bulbs are the responsibility of the tenant. Maintenance requests made through AppFolio are NOT monitored after hours/weekends.

Lockouts are NOT considered a maintenance emergency. After hours lockouts will be charged $50.

If the maintenance problem is caused by a household member/guest, or not considered an emergency you will be charged for the technician's time at a minimum rate of $50/hour.